Customer Care Representative
Do you have what it takes to join our team?
We are currently seeking to recruit a Full-Time Customer Care Representative to join our team.
Bigbon Group is the franchisee for five unique lifestyle brands: Bershka, Pull&Bear, Stradivarius, Oysho and Massimo Dutti.
Respond and resolve promptly to customer queries in a positive and professional manner
Communicate with customers through various channels
Answer calls promptly and handle cases accordingly
Reporting of customer interactions, transactions, comments, and complaints
Communicating and coordinating with other departments as necessary to solve queries
Ensure customer satisfaction and provide professional customer support
Other ad hoc tasks as assigned
Fluent in Maltese and English
Knowledge of Microsoft Office
Previous experience working with customer support will be considered as an asset.
Individuals who would like to work with us are encouraged to apply.