Shop Responsible

Scope

• To assist and support the 1st and 2nd Manager in the running of the shop or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate employee’s activity

Key Responsibilities
Stock Management and Sales

• To manage daily replenishment in line with the sales
• To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
• To ensure the profit and productivity goals are met
• Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
• To ensure that the fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organisation

• To manage the complete delivery process and react to unexpected circumstances when appropriate
• To allocate new lines on the shop floor and manage replenishment and to brief the team on new lines and locations
• To organise overstock
• To manage delivery productivity in line with company targets
• To have a good understanding on devices for all product transfers and deliveries 

Merchandising

• To work with the Merchandising team, to plan and adapt the store merchandising and internal mannequins according to brand criteria and sales
• To guarantee visual merchandising standards and to properly maintain fixtures and decorations

Customer Service

• To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company
• To follow all minimums of customer service consistently setting standards to the team and leading by example
• To solve any customer issues which may arise.
• To manage conflict and refer to the senior management team when necessary
• To offer add-on sales (i.e.: vouchers, accessories, perfumes, alterations, etc.)
• To understand and enforce the return policy

Inventory

• To understand all processes related to inventories and to give support to the management team of the shop 

Skills and Attitudes

• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem-solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations
• Good communication skills
• Takes ownership of self-development
• Ability to lead by example, motivate and develop staff
• Ability to work autonomously and as part of a team