Shop Responsible
Scope
- To assist and support the 1st and 2nd Manager in the running of the shop or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate employee’s activity
Key Responsibilities
Stock Management and Sales
- To manage daily replenishment in line with the sales
- To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
- To ensure the profit and productivity goals are met
- Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
- To ensure that the fitting rooms are covered and merchandise is redistributed efficiently and accurately
Delivery and Stock Organisation
- To manage the complete delivery process and react to unexpected circumstances when appropriate
- To allocate new lines on the shop floor and manage replenishment and to brief the team on new lines and locations
- To organise overstock
- To manage delivery productivity in line with company targets
- To have a good understanding on devices for all product transfers and deliveries
Merchandising
- To work with the Merchandising team, to plan and adapt the store merchandising and internal mannequins according to brand criteria and sales
- To guarantee visual merchandising standards and to properly maintain fixtures and decorations
Customer Service
- To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company
- To follow all minimums of customer service consistently setting standards to the team and leading by example
- To solve any customer issues which may arise.
- To manage conflict and refer to the senior management team when necessary
- To offer add-on sales (i.e.: vouchers, accessories, perfumes, alterations, etc.)
- To understand and enforce the return policy
Inventory
- To understand all processes related to inventories and to give support to the management team of the shop
Skills and Attitudes
- Strong organisational and time management skills
- Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
- Flexibility and problem-solving ability
- Has initiative to identify problems and opportunities to be proactive
- Ability to handle pressure and react quickly to situations
- Good communication skills
- Takes ownership of self-development
- Ability to lead by example, motivate and develop staff
- Ability to work autonomously and as part of a team
