Shop Responsible


  • To assist and support the 1st and 2nd Manager in the running of the shop or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate employee’s activity

Key Responsibilities
Stock Management and Sales

  • To manage daily replenishment in line with the sales
  • To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
  • To ensure the profit and productivity goals are met
  • Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
  • To ensure that the fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organisation

  • To manage the complete delivery process and react to unexpected circumstances when appropriate
  • To allocate new lines on the shop floor and manage replenishment and to brief the team on new lines and locations
  • To organise overstock
  • To manage delivery productivity in line with company targets
  • To have a good understanding on devices for all product transfers and deliveries 


  • To work with the Merchandising team, to plan and adapt the store merchandising and internal mannequins according to brand criteria and sales
  • To guarantee visual merchandising standards and to properly maintain fixtures and decorations

Customer Service

  • To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company
  • To follow all minimums of customer service consistently setting standards to the team and leading by example
  • To solve any customer issues which may arise.
  • To manage conflict and refer to the senior management team when necessary
  • To offer add-on sales (i.e.: vouchers, accessories, perfumes, alterations, etc.)
  • To understand and enforce the return policy


  • To understand all processes related to inventories and to give support to the management team of the shop 

Skills and Attitudes

  • Strong organisational and time management skills
  • Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
  • Flexibility and problem-solving ability
  • Has initiative to identify problems and opportunities to be proactive
  • Ability to handle pressure and react quickly to situations
  • Good communication skills
  • Takes ownership of self-development
  • Ability to lead by example, motivate and develop staff
  • Ability to work autonomously and as part of a team
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