Who we are
Bigbon Group’s remarkable journey can be traced back to the early 1950s when the visionary entrepreneur, Carmelo Gauci, embarked on a path as a materials and fabrics trader, selling his wares as a hawker. His business acumen was his legacy passed down to his 15 children. Together, they nurtured and expanded the family’s enterprise, culminating in the establishment of our inaugural retail store in 1955, nestled in the heart of Birkirkara, Malta. This significant milestone marked our entry into the vibrant world of the wholesale sector.
Over the years, Carmelo Gauci’s sons lent their invaluable expertise and unwavering dedication to the evolution of the group, overseeing its growth in retail, wholesale, and eventually, manufacturing market.
Today, Bigbon Group stands as a living testament to the enduring legacy of the Gauci family, proudly owned and stewarded by Bernard and Mario Gauci.
Within the Maltese Islands, Bigbon Group represent the esteemed Spanish retail giant, Inditex Group. Our portfolio includes the management of the renowned brands Bershka, Pull&Bear, Stradivarius, Oysho, and Massimo Dutti.
Moreover, Bigbon Group has evolved to become a specialised force in the retail market arena, with a sharp focus on the fast fashion industry. Our commitment to excellence in this fast passed and dynamic sector has allowed us to attract and retain the best talent in the field.
Our Story
Our Story
Our Values
Our Strategy
At Bigbon Group, our strategic vision is guided by our belief that the businesses poised for success in the future are those that can anticipate and adapt to the profound changes shaping people’s lives. We are committed to being at the forefront of this transformation by harnessing the potential of data and technology, aligning with evolving consumer preferences, and actively addressing the pressing challenges of climate change and social inequality.
Our Approach
At Bigbon Group, we are a community of individuals driven by a clear purpose, to provide quality attire and deliver exceptional experiences. Our unwavering commitment is to demonstrate that our purpose-driven, forward-thinking business model consistently outperforms industry standards.
We leverage the strength of our brands, our dedicated team, and our valued partners to create lasting positive impacts within our market and our organisation.
Our People
At the heart of our success are our people. At Bigbon Group, we aspire to empower our team members to reach their full potential. We believe in fair compensation for their dedication while nurturing their personal sense of purpose.
Our Customers
Our customers demand nothing less than superior-quality products that resonate with our brand identity. We continually expand our product offerings to meet their evolving needs, all while enhancing the overall customer experience.
Our Shareholders
For our shareholders, we are committed to delivering consistent, competitive, profitable, and responsible growth. Our focus is on achieving results that benefit our shareholders and enhance our growth mindset.
At Bigbon Group, our approach is not just about business; it’s about building meaningful connections, fostering growth, and making a positive impact in all that we undertake.
Our Team
At Bigbon, we foster an environment that thrives on ambition and excellence. We firmly believe that our collective success hinges on the active engagement and initiative of every member of our team. Recognising the critical role of talent acquisition and retention, Training and Development are ingrained in our corporate culture. We champion a relentless pursuit of improvement, where the right attitude and energy not only fuel our growth but also cultivate the robust environment necessary for our triumph in a dynamic industry.
Our commitment extends to ensuring optimum working conditions. At Bigbon Group, our compensation structures are intricately linked to individual performance, motivating personal growth and fostering valuable contributions to the company’s achievements. Furthermore, we take pride in our unwavering adherence to health and safety measures, prioritising the well-being of our cherished employees.
Our Stores
Our stores are located in the best shopping spots on the island. Complementing a warm and welcoming space, our teams are always committed to deliver the best experience to our customers. Our shop teams are always evolving with the fast fashion environment by constantly staying abreast of the latest trends. This ensures that our customers receive the best and most relevant advice possible.
Our Shop Teams
Shop Manager |
The Shop Manager is fully responsible for the shop. They manage and lead the rest of the shop team, overseeing all processes and procedures, as well as managing the products and the shop sales. |
Second Manager |
Assists in the management of the store and steps in for the manager when needed. |
Visual Merchandiser |
They are responsible for the store’s image, following the criteria established by the Brands designed to highlight each collection and make it commercially attractive. In this sense, they plan the collections around the shop. |
Cashier |
Their responsibility is to manage all the till processes. |
Fashion Advisor |
The customers’ principal point of contact. They advise and recommend the products that best meet customers’ needs and are also responsible for communicating the brands’ concept and image. |
Our Shop Teams
The Bigbon Rewards scheme awards customers with points when purchasing from our brands (both in store and online). Points are converted into Bigbon vouchers which can be redeemed in any of our stores.
Bershka, Pull&Bear, Stradivarius, Oysho & Massimo Dutti are all part of this reward scheme.
The Bigbon Rewards App can be download from the App Store or Google Play (depending on your device).
You can register for the rewards scheme through the Bigbon Rewards app.
In-store and online receipts can both be converted into points. For in-store purchases, scan the receipt’s QR code. For online purchases, please email a picture of your receipt to our team at [email protected] if you are unable to upload your receipt.
It is important to ensure that any queries related to receipt uploads are made within the 30-day period from purchase date. Points will show on your account within 24 – 48 hours! For every €1 spent you will be awarded 10 points!
With each 5000 points earned, you will be rewarded with a €40 voucher. This will then be transferred to your wallet on the Bigbon app. The voucher will be available for redemption for a 30-day period from conversion.
If no returns are initiated within this 30-day period, the voucher will become active. Voucher can be redeemed at any of our stores with no expiry date!
Yes, you can earn point on items that are bought on promotion.
When a return is processed, points earned on that item will be deducted from your account.
No, you can’t transfer points to another account.
To recover your password, click on ‘Forgot Password’ through the app and enter your registered email address. A link will be sent to recover password.
You can either buy a voucher online at www.bigbon.com.mt/vouchers or from of our stores.
To transfer a physical voucher into a digital one, you’ll have to scan the QR code on the Bigbon Rewards app and you’ll be able to find the voucher in your wallet.
A voucher can be redeemed in store at Bershka, Pull&Bear, Stradivarius, Oysho & Massimo Dutti.
A physical voucher has to be redeemed in one receipt, however a digital voucher can be broken down into values of more than €1 and used on different receipts.
To view the full list of the Bigbon Rewards Terms & Conditions, kindly visit here.
