About us

From a small business to representing the Spanish retail giant, Inditex.

About us2024-04-03T16:05:48+01:00

Who we are

Bigbon Group’s remarkable journey can be traced back to the early 1950s when the visionary entrepreneur, Carmelo Gauci, embarked on a path as a materials and fabrics trader, selling his wares as a hawker. His business acumen was his legacy passed down to his 15 children. Together, they nurtured and expanded the family’s enterprise, culminating in the establishment of our inaugural retail store in 1955, nestled in the heart of Birkirkara, Malta. This significant milestone marked our entry into the vibrant world of the wholesale sector.

Over the years, Carmelo Gauci’s sons lent their invaluable expertise and unwavering dedication to the evolution of the group, overseeing its growth in retail, wholesale, and eventually, manufacturing market.

Today, Bigbon Group stands as a living testament to the enduring legacy of the Gauci family, proudly owned and stewarded by Bernard and Mario Gauci.

Within the Maltese Islands, Bigbon Group represent the esteemed Spanish retail giant, Inditex Group. Our portfolio includes the management of the renowned brands Bershka, Pull&Bear, Stradivarius, Oysho, and Massimo Dutti.

Moreover, Bigbon Group has evolved to become a specialised force in the retail market arena, with a sharp focus on the fast fashion industry. Our commitment to excellence in this fast passed and dynamic sector has allowed us to attract and retain the best talent in the field.

Our Story

Our Story

Our Values

Humbleness

Be Humble, Be Real

We embrace humility as the cornerstone of our character. We recognise that staying grounded and authentic in our interactions fosters trust and genuine relationships with our colleagues, partners, and customers.

Collaboration

Bringing Ideas Together

Collaboration is at the heart of our success. We believe that by working together, sharing insights, and combining our diverse perspectives, we can achieve more. At Bigbon Group, we encourage the synergy of collective thinking.

Passion

Empowered to Be Better

Passion fuels our journey toward excellence. We are driven by an unrelenting desire to improve ourselves and our organisation. At Bigbon Group, we empower our team members to pursue their passions and channel that energy into making a difference.better

Quality

Driven to Excel

Quality is non-negotiable in everything we do. We are committed to delivering the highest standards of excellence in our products, services, and processes. At Bigbon Group, we continuously strive for perfection.

Diversity

Inclusivity and Involvement Makes Us Stronger

Our diversity is our strength. We celebrate the unique backgrounds, perspectives, and talents of our team members. Inclusivity and involvement are not just words but principles that make us a stronger and more innovative organisation.

Efficiency

Results Driven

Efficiency is the driving force behind our productivity. We are dedicated to optimising our operations, minimising waste, and maximising results. At Bigbon Group, we value efficiency as a key driver of our success. Our values are not just words on paper; they are the guiding principles that shape our culture and define our identity. They inspire us to strive for excellence, foster collaboration, and make a positive impact on our team, our partners, and our community.

Mission Statement

At Bigbon Group, our unwavering commitment is to deliver an unparalleled shopping experience for our customers, setting the standard in an ever changing world. Our foundation is built on generations of heritage, evolving from humble materials and fabrics traders to becoming trusted representatives of the Inditex Group in the Maltese Islands.

Our mission is to not only embrace but embody our core values of humbleness, collaboration, passion, quality, diversity, efficiency, and excellence. We thrive in a demanding environment where excellence is not a goal but a way of life, and we recognise that the success of our company is the collective result of the initiative and dedication of each team member.

We are dedicated to nurturing talent through continuous training and development programs, empowering our team to be the driving force behind our growth. We prioritise the well being of our employees, offering excellent working conditions and a performance based remuneration structure while upholding the highest health and safety standards.

At Bigbon Group, our legacy is defined by our relentless focus on the ultimate shopping experience, driven by our enduring commitment to exceptional customer service.

Our Strategy

At Bigbon Group, our strategic vision is guided by our belief that the businesses poised for success in the future are those that can anticipate and adapt to the profound changes shaping people’s lives. We are committed to being at the forefront of this transformation by harnessing the potential of data and technology, aligning with evolving consumer preferences, and actively addressing the pressing challenges of climate change and social inequality.

Pioneering Sustainable Leadership

Our ambition is to be recognised as a market leader in sustainable business practices. We are dedicated to proving that our purpose-driven, future-oriented business model consistently delivers outstanding financial performance. To achieve this, we are focused on cultivating a high-growth across the five brands we represent.

Sustainable Growth at the Core

Our strategic blueprint centres on achieving sustainable growth, with a primary emphasis on optimising our market presence in prime locations within Malta. Our goal is to ensure that our outlets seamlessly align with the latest brand standards, offering an unparalleled customer experience.

Championing Our Brands

Our brands are leaders in the fashion industry and will continue to thrive by delivering products of exceptional quality while actively addressing social and environmental concerns that resonate with our consumers. better

Ethical Values: The Heart of Our Business

Integrity defines how we conduct our business at Bigbon Group. We expect each member of our team to be a steadfast ambassador of our high ethical standards. We aim to create an environment where employees not only embody our values in their daily work; integrity, respect, responsibility, and innovation but also remain vigilant in identifying potential issues and confident in speaking up when necessary.

Accelerating Market Growth

We are determined to accelerate our growth by sharpening our focus and increasing investments in our key markets, solidifying our leadership positions where we have a distinct advantage.

Pioneering Future Channels

As we look ahead, we are committed to seizing opportunities in eCommerce and leading with innovative market strategies. By leveraging shopper insights, we aim to drive our growth and foster strong relationships with our valued customers.

At Bigbon Group, our strategic vision is anchored in innovation, sustainability, and a steadfast commitment to our values. We are dedicated to shaping the future of business while delivering exceptional value to our customers and stakeholders.

Our Approach

At Bigbon Group, we are a community of individuals driven by a clear purpose, to provide quality attire and deliver exceptional experiences. Our unwavering commitment is to demonstrate that our purpose-driven, forward-thinking business model consistently outperforms industry standards.

We leverage the strength of our brands, our dedicated team, and our valued partners to create lasting positive impacts within our market and our organisation.

Our People

At the heart of our success are our people. At Bigbon Group, we aspire to empower our team members to reach their full potential. We believe in fair compensation for their dedication while nurturing their personal sense of purpose.

Our Customers

Our customers demand nothing less than superior-quality products that resonate with our brand identity. We continually expand our product offerings to meet their evolving needs, all while enhancing the overall customer experience.

Our Shareholders

For our shareholders, we are committed to delivering consistent, competitive, profitable, and responsible growth. Our focus is on achieving results that benefit our shareholders and enhance our growth mindset.

At Bigbon Group, our approach is not just about business; it’s about building meaningful connections, fostering growth, and making a positive impact in all that we undertake.

Our Team

At Bigbon, we foster an environment that thrives on ambition and excellence. We firmly believe that our collective success hinges on the active engagement and initiative of every member of our team. Recognising the critical role of talent acquisition and retention, Training and Development are ingrained in our corporate culture. We champion a relentless pursuit of improvement, where the right attitude and energy not only fuel our growth but also cultivate the robust environment necessary for our triumph in a dynamic industry.

Our commitment extends to ensuring optimum working conditions. At Bigbon Group, our compensation structures are intricately linked to individual performance, motivating personal growth and fostering valuable contributions to the company’s achievements. Furthermore, we take pride in our unwavering adherence to health and safety measures, prioritising the well-being of our cherished employees.

Our Stores

Our stores are located in the best shopping spots on the island. Complementing a warm and welcoming space, our teams are always committed to deliver the best experience to our customers. Our shop teams are always evolving with the fast fashion environment by constantly staying abreast of the latest trends. This ensures that our customers receive the best and most relevant advice possible.

Our Shop Teams

Shop Manager

The Shop Manager is fully responsible for the shop. They manage and lead the rest of the shop team, overseeing all processes and procedures, as well as managing the products and the shop sales.

Second Manager

Assists in the management of the store and steps in for the manager when needed.

Visual Merchandiser

They are responsible for the store’s image, following the criteria established by the Brands designed to highlight each collection and make it commercially attractive. In this sense, they plan the collections around the shop.

Cashier

Their responsibility is to manage all the till processes.

Fashion Advisor

The customers’ principal point of contact. They advise and recommend the products that best meet customers’ needs and are also responsible for communicating the brands’ concept and image.

12 Stores

New Products
Twice Per Week

74% of our People work in the Stores

Our Shop Teams

What is the Bigbon Rewards scheme?2022-11-05T11:58:05+01:00

The Bigbon Rewards scheme awards customers with points when purchasing from our brands (both in store and online). Points are converted into Bigbon vouchers which can be redeemed in any of our stores.

Which brands are part of this reward scheme?2022-11-05T11:58:42+01:00

Bershka, Pull&Bear, Stradivarius, Oysho & Massimo Dutti are all part of this reward scheme.

How can I download the Bigbon Rewards App?2022-11-05T11:59:09+01:00

The Bigbon Rewards App can be download from the App Store or Google Play (depending on your device).

Where can I register for the rewards scheme?2023-01-11T16:55:15+01:00

You can register for the rewards scheme through the Bigbon Rewards app.

How do I earn points?2023-12-12T18:03:56+01:00

In-store and online receipts can both be converted into points. For in-store purchases, scan the receipt’s QR code. For online purchases, please email a picture of your receipt to our team at customercare@bigbon.com.mt if you are unable to upload your receipt.

It is important to ensure that any queries related to receipt uploads are made within the 30-day period from purchase date. Points will show on your account within 24 – 48 hours! For every €1 spent you will be awarded 10 points!

How can I redeem points?2023-12-12T18:04:11+01:00

With each 5000 points earned, you will be rewarded with a €40 voucher. This will then be transferred to your wallet on the Bigbon app. The voucher will be available for redemption for a 30-day period from conversion.

If no returns are initiated within this 30-day period, the voucher will become active. Voucher can be redeemed at any of our stores with no expiry date!

Do I earn points on items bought on promotion?2022-11-05T12:01:17+01:00

Yes, you can earn point on items that are bought on promotion.

What happens when items are returned?2022-12-03T13:25:53+01:00

When a return is processed, points earned on that item will be deducted from your account.

Can I transfer points to another account?2022-11-05T12:01:59+01:00

No, you can’t transfer points to another account.

How can I recover my password?2022-12-05T18:41:51+01:00

To recover your password, click on ‘Forgot Password’ through the app and enter your registered email address. A link will be sent to recover password.

From where can I buy vouchers?2023-01-11T16:58:17+01:00

You can either buy a voucher online at www.bigbon.com.mt/vouchers or from of our stores.

For how long is a voucher valid?2022-11-30T18:54:10+01:00

The Bigbon Vouchers do not expire.

How can I transfer a physical voucher into my Bigbon wallet?2022-11-09T20:48:15+01:00

To transfer a physical voucher into a digital one, you’ll have to scan the QR code on the Bigbon Rewards app and you’ll be able to find the voucher in your wallet.

Where can I redeem a voucher?2022-11-09T20:48:36+01:00

A voucher can be redeemed in store at Bershka, Pull&Bear, Stradivarius, Oysho & Massimo Dutti.

Can I redeem a voucher in different stores?2022-12-03T13:34:13+01:00

A physical voucher has to be redeemed in one receipt, however a digital voucher can be broken down into values of more than €1 and used on different receipts.

Where can I find the Bigbon Rewards Terms & Conditions?2024-01-20T14:56:28+01:00

To view the full list of the Bigbon Rewards Terms & Conditions, kindly visit here.

Where can I find the Bigbon Vouchers Terms & Conditions?2023-02-20T09:26:04+01:00

To view the full list of the Bigbon Vouchers Terms & Conditions, kindly visit here.

7 Stores

New Products
Twice per week

74% of our People
work in the stores

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